Frequently asked questions

You'll find us at Shop 27, 7/9 Trickett Street, Surfers Paradise QLD 4217 — in the heart of Surfers Paradise, a short walk from Cavill Avenue and the beach. Paid parking is available nearby at the Paradise Centre and surrounding streets.

Monday to Thursday 9:00 am – 5:00 pm, Friday 9:00 am – 4:00 pm, and Saturday 9:00 am – 3:00 pm by appointment only. We're closed on Sundays.

The fastest way is our online booking system, available 24/7 from the Book Online button. Prefer to talk? Call us on (07) 5636 6068 during opening hours or send a message through the contact page.

Yes! Both of our principal dentists, Dr Andres Garay and Dr Giancarlos Alvarez, are fluent in Spanish, and our reception team also speaks Spanish and Portuguese. You can receive your entire visit — from booking to treatment — in Spanish.

Yes — we're preferred providers for NIB, CBHS and TUH, and we welcome patients from all other Australian health funds. Bring your health fund card and we'll process your claim on the spot with HICAPS.

Yes — we offer flexible payment options including Afterpay, so you can spread the cost of treatment over interest-free instalments. Ask our reception team about the best option for your treatment plan.

Your first appointment starts with a short medical and dental history questionnaire, followed by a comprehensive examination of your current dental condition. We'll discuss your previous dental history and general health, explain everything we find in plain language, and agree on a plan tailored to your needs — no pressure, no surprises.

Absolutely — children's dentistry is one of our core services. We focus on prevention and making young patients feel comfortable and confident at the dentist. Eligible families can also use the Child Dental Benefits Schedule (CDBS).

Yes. If you have severe pain, swelling, a knocked-out tooth or a broken tooth, call us on (07) 5636 6068 as early in the day as possible — we keep time for emergency appointments and will always prioritise urgent cases.

Yes — unlike many practices, we have in-house oral surgery capability. Wisdom teeth removal, complex extractions and dental implant placement are all performed at our Surfers Paradise clinic by the team you already know, without external referrals.